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Was searching online for an elevated bed.Wanted to compare prices as I always do, but no prices are available online. As I filled out contact info, they were calling me already. I told them if I had questions, I have the number to call them. The next day, they called...
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#1158830
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My parents bought the dual king Craftmatic Beds roughly 20 years ago. They never had a problem and loved their beds. The beds were set up in their room and attached to their king-sized headboard. After Dad and then Mom passed away within two years of each other, we had...
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#1152474
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My bed was purchased to care for circulation problem. Being able to raise the head and foot board. I will do none of the above and have not had it 2 years yet. The sales pitch was wonderful, when delivered it was not attached to a head board, but the attachments were...
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#1147126
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Craftmatic - Not worth my time

Craftmatic
#1165288
What good are if you have to hide your price. If you a t post your prices and have to lure pepole in tnan you are crap. Just like your button at the botton for being contacted. You cant uncheck and I DONT WANT TO BE CONTACTED!
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Craftmatic - Warranty on bed

Craftmatic
#1164532
3.4
Details
Talked with representatives and they are suppose to have someone call. 10:15am 1/8/2018
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Craftmatic - Hoping to get a better mattress

Craftmatic
#1137686
1.0
Details
My elderly mother splurged to buy a craftmatic. Unfortunately she hasn't gotten a good night's sleep since she got it. I am trying to find a different mattress that may go with the adjustable frame. I can't afford one, but saving my pennies. All that money wasted. Nice concept, mattresses aren't for the elderly I guess?
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Product or Service Quality

Craftmatic - Looking for this type of bed

Craftmatic
#1112452
Glad there are customer reviews, because going by the similarities, I will not look into this company. Hope everyone gets their issues resolved.
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The sales rep. IMMEDIATELY tried to upgrade me, when I told him what I wanted. He was more interested in his commission than what I wanted. I hung up on him. I would not buy from them if I had to sleep on the floor. Then they had the nerve to call back the next day. I...
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1.0
I didn't like
  • Rude sales rep
#1133851
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Well, at least we got our bed delivered, though at 7:15 P.M. after we were promised a delivery between 2 and 6. The delivery guy acted as though he knew nothing about having to remove old bed at first, but then cooperated with us. He did not appear to be too familiar...
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1.5
I didn't like
  • Misleading salesperson and poor customer service
#1133073
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Terrible customer service. Bought this bed and it wasn’t delivered when they said it would be. Switched from person to person to try and resolve. Almost two weeks and no one knows where my bed is. Got my credit card bill and they knew exactly where to charge $4000. A...
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1.0
#1116280
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Ifell out of bed many times . When i had the orginal mattress it broke down on the edges and it broke down and i had to put on a new matress. I put on a temperpedic mattress and added a rail to the foot of my bed. The other day i fell out of bed again with matress...
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Anonymous
Ellen White 1928

People fall out of this bed because there is not the usual support around the edges of the bed as there is on a regular bed. Do not buy this bed for the elderly. They will ju...

Anonymous
Anonymous

You're obviously an idiot!

2.2
#1104668
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My story is so long I am going to just say this. They have my money...I do not have my bed. They refuse to communicate with me. Their Internet site (for help) is down. But I can access their Interne Sales site! They blame the hurricane for messing up their phone lines....
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Anonymous
Ronald kunce

This is my identical experience! That and there is no hurricane excuse. I am out $5,600 for a Legacy bed (discounted) that they have yet to refund it. Did you ever get your...

2.5
I liked
  • Bed
I didn't like
  • Lies and lousy customer service
#1102102
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I call Craftmatic Beds because after 20 years the control that raises & lowers the mattress when bad, the Customer Service person told me I was out of luck because they don't make them any more, he then ask me if I had replaced the mattress, I said yes, his response...
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Anonymous
Linda Bohr

I bought my Craftmatic in 2003. I have had the remote or the wire that goes into the remote broken. The first time, I had no trouble with them replacing the new wire. This ...

Anonymous
charitysmama

I had the same experience, except the "tech" didn't hang up on me, just tried to talk me in to buying a new bed.

#1092804
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Contact Craftmatic

Mailing Address:
Adjustable Bed Enterprises, Inc.
3580 Gateway Dr.
Pompano Beach, Florida 33069
United States
Phone:
(800) 245-0205
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My Craftmatic bed has stopped working and I have been trying to call the service number for 2 weeks. It rings 2 times and then goes to a fast busy signal. The only way to request service is to fill out an online form which creates an auto reply to your email with a...
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SusanC
SusanC

Call the number and hit the option for new sales...1st time caller. You will get through everytime! Oh they will end up transferring you to a recording. So leave a message ...

1.8
#1089542
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