Terrible customer service. Bought this bed and it wasn’t delivered when they said it would be. Switched from person to person to try and resolve. Almost two weeks and no one knows where my bed is. Got my credit card bill and they knew exactly where to charge $4000. A...Read more
Ifell out of bed many times . When i had the orginal mattress it broke down on the edges and it broke down and i had to put on a new matress. I put on a temperpedic mattress and added a rail to the foot of my bed. The other day i fell out of bed again with matress...Read more
My story is so long I am going to just say this. They have my money...I do not have my bed. They refuse to communicate with me. Their Internet site (for help) is down. But I can access their Interne Sales site! They blame the hurricane for messing up their phone lines....Read more
I didn't like
- Lies and lousy customer service
Craftmatic - Looking for this type of bed
Glad there are customer reviews, because going by the similarities, I will not look into this company. Hope everyone gets their issues resolved.
Craftmatic - Poor customer service
I inquired about pricing and received a phone call. The guy was rude and asked if I already found another bed because he hasn't been able to reach me. I said no. But also said that I couldn't talk at the moment because I was at work. So he just hangs up on me. Not even offer another time to talk. I will never buy from a company that doesn't know how to treat people.
Craftmatic - *** poor set up
We have had one almost 2weeks and the guys set it up and it doesn't work. Saying they are coming this week. So we will have only 2 weeks to experience it.
Craftmatic - Not good with mechanic issues
Takes several calls to get mechanic covered issues to my bed fixed. Bed under warranty. Wires broke under adjustable bed now called twice took my name and number never cslled back
I call Craftmatic Beds because after 20 years the control that raises & lowers the mattress when bad, the Customer Service person told me I was out of luck because they don't make them any more, he then ask me if I had replaced the mattress, I said yes, his response...Read more
My Craftmatic bed has stopped working and I have been trying to call the service number for 2 weeks. It rings 2 times and then goes to a fast busy signal. The only way to request service is to fill out an online form which creates an auto reply to your email with a...Read more
The bed is expensive, we have had it since May 2, 2017 and it only worked for the first two weeks. Got the run around for 2 weeks from customer service until finally told to contact the warranty center number. Called the warranty number and they said it was the remote...Read more
- Adjustable bed
I didn't like
- Not working hard to get the parts to fix
After hearing their commercial many times, I realized how badly they were lying in their advertising, so have to wonder what else they are lying about. If you pay attention to the commercials, they repeatedly say their mattresses are HALF as expensive as others...and...Read more
I was looking into Craftmatic bed but after reading some of these reviews, I won't. I understand working with products sometimes things go wrong. Hey as they say '' stuff happens " But to have rude and ineffective customer service reps is reprehensible in today's...Read more
Craftmatic contacted me regarding the dual bed coming apart and falling through the middle. That's what happened to my bed. It didn't break. It fell apart. So when I was contacted by the company about this issue I was thrilled, I'm getting my bed fixed. I mean, I spent...Read more
I didn't like
- Falling apart
We ordered a craftmatic bed on May 24, 2017. It was at the Manna distribution on June 2, 2017. I called Manna to schedule my delivery. They said it was being delivered by one of their local agents and I would have to wait for them to call me. Well, yesterday, June 12,...Read more
I didn't like
- Way i was treated on the phone
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