Michelle Z Mqh

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Verified Reviewer
| map-marker Sault Sainte Marie, Michigan

I at first at issues with the return policy, and the promptness. Craftmatic took care of everything. I have nothing bad to say about this company

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I have nothing bad to say about this company! The response time to my refund wasn't as fast as I expected, but I have no issues with them! I highly recommend graphmatic to those that need it
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Anonymous
map-marker Louisville, Kentucky

Not getting any correspondence on a bed irder from 3 weeks ago

Didn't hear from anyone and I was under the impression it was being shipped within 7-10 days but it wasn't sent over for til 18 days later, I was told by the shipping company we should be getting it in 4 days..thanks
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User's recommendation: Be aware

RONALD K Yzs

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Verified Reviewer
| map-marker Kinwood, Texas

No follow no communication no return or answer calls

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Non delivery of product, no return calls,no follow up to customer service, complicated and lengthy forms and Avery unresponsive personell
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Cons:
  • Poor customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Purchase somewhere else

Kathleen K Dwg

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Verified Reviewer
| map-marker Leander, Texas

I have not heard from them. My issue has not been resolved.

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Updated by user Aug 12, 2022

Sheila at Craftmatic had advised me in previous call that I should call back in a month. Called them today (Aug 12) and was told the service department does not work on Friday and there is no ticket on file for me.

The operator said she would have some one call me Monday. I just want to buy another remote.

Updated by user Aug 12, 2022

I still don’t have a working remote,

Original review Jul 13, 2022
I have not heard from them. My problem has not been resolved.100 symbols?? Have not heard from them. My issue has not been resolved.
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Pros:
  • I love the bed
Cons:
  • No help with replacing the remote

User's recommendation: No my problem has not been resolved.

1 comment
Kathleen K Dwg

Help!

Denise P Rhe
map-marker Perth, Western Australia

Need a new bed controller

Trying to contact Craftmatic, need a new remote control and a service. Trying to get someone to help me
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Preferred solution: Let the company propose a solution

User's recommendation: Very hard to get someone to help

Anonymous
map-marker Redmond, Washington

No response via numbers listed

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For the past three weeks, I have consistently tried to contact Craftmatic to get info/approval on returning a bed I purchased. On two occasions when I was lucky enough to reach someone (in the Finance Department), I was told that the 30 day return requirement was noted and forwarded to the supervisor, Danae, in Delivery & Returns, who would contact me via email.

So far, no email.

It's almost impossible to reach a person in ANY department and the voice mail box for someone named Sheila in Delivery & Returns never answers or returns my calls.

All I want and need is halfway decent customer service so that I can return this bed, be reimbursed and purchase a bed from a company who will at least return my calls. Customer Service is definitely broken and needs to be fixed!

Your prompt response will be greatly appreciated.

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User's recommendation: Go with a company who has an actual store to.

Robin V Inb
map-marker Mchenry, Illinois

Repair

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My remote broke. I've had the bed 3 years. The mattress is awful. When I called to complain, they told me to buy a mattress topper. I tried for 5 days to get customer service regarding my remote. I cannot get anyone. On Feb 8th I finally got someone and was told the remote would be in stock at the end of Feb. It's March 17th and no call back. I called customer service, and they will send that department a note about my call. Without the remote, you can't use the bed.
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Pros:
  • Adjustable bed
Cons:
  • Customer service after the purchase

Preferred solution: A new remote!

User's recommendation: There are other companies. When you buy Craftmatic they are so helpful to sell. Repair, not so much.

Anonymous
map-marker Tampa, Florida

Craftmatic is a scammer, I paid over $3000 for a bed with a thin cheap mattress and never got the memory foam mattress that I requested. I ve told everyone, every doctor and nurse i told everyone abou

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I got cheated. They sold me a bed with a paper thin mattress and never sent me the mattress i requested.
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User's recommendation: Don t waste your money there's other stores that offer the same bed for less. I bought my son a bed just like my bed . I am glad I didn't buy two from them.

Nadira Hjf
map-marker Chicago, Illinois

Rip off company, over charge for wrong mattress

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Wanted to cancel my order but couldn't contact anyone. When craftmatic deliver contact me of delivery date, I told them that I did not want order. I was given a number to call to delivery office and had to leave message but got no return call. Craftmatic call a week or more later and said that I would have to pay a $700 return fee. I told craftmatic to just deliver bed cause I couldn't afford that. Bed finally arrived with wrong mattress. Mattress was thin cheap very hard. I am a disable vet and can not sleep on this brick mattress they sent me. I ordered a memory foam mattress and got a cheap regular very thin hard mattress.
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User's recommendation: Do not buy from craftmatic they are scammers

Anonymous
map-marker Saint Louis, Missouri

I was checking on delivery to my home in st louis

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Due to holidays, I'm not getting the info I need on my delivery to my home because I will be going to hospital the end of the month for knee surgery and I'll need my bed when I return home
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David F Chq

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Verified Reviewer

Complaint

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We bought the adjustable bed in May or June. We bought the king size with a split mattress. My husband ordered one mattress and I asked for the memory foam mattress. I do not like the memory foam and have called LeAnn (phone number 954-245-****). We were told we could trade a mattress for $90 after 30 days. My husband and I have called LeAnn multiple times and she is telling us shes giving our name to have customer service give us a call. We are very displeased with your customer service and would still like to replace the memory foam mattress. Thank you for your prompt attention and response. Sharon Freeling. 919-685-****
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Pros:
  • Adjustable
Cons:
  • Bad customer service

Preferred solution: Replace memory foam matress

User's recommendation: We are happy with our new bed, but company does not follow-up with promises

Linda G Trd

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Verified Reviewer

Remote not working

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when I press the up or down button the remote goes crazy and shakes and vibrates but does not move. I now have it in a position where I can sleep so I don't want to play around with it for fear I won't get this position again and won't be able to sleep. Can you send me a new remote as the bed is only two years old. thanks Linda
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Pros:
  • Nice beds when they work
Cons:
  • Low quality product broken bed still broken bed

Preferred solution: Let the company propose a solution

1 comment
Linda G Trd

I spoke to a salesperson and she said it is likely my remote. She said I had to purchase it at $125.

and it could not be returned because of covid. I asked her what else could it be and she said the motor and that was also an astronamical amount of money. So with all the money spent, I cou ld actually buy a new bed when mine is not quite three years old. She said it is only warranteed for 1 year.

n Very diasppointed in Craftmatic and never give you a good recommendation or buy another for that matter. Linda

John A Xdb

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Verified Reviewer

Mattress Replacement Issues within 30 days

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My order number is 83506. When I first ordered by bed, I was told I could swap out a mattress within 30 days. Well I have a CAL king split, my wife wanted the foam top. I called 3 times and each time I got a different answer. The last call 2 days ago I was told they don't have or offer a foam padded mattress for the CAL King Split bed. Had I known that from the beginning I would have not ordered my bed. I'm extremely upset and if I can return the bed I will. I spent alot of money on this bed and I'm not satisfied with the customer service and the inaccuracies of the product when calling customer service. Please advise of my options. Thanks.
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Preferred solution: Let the company propose a solution

User's recommendation: Verify Mattress types before ordering

Anonymous
map-marker New Iberia, Louisiana

Bed were barely working when I bought them. Called after the beds were (halfway) installed and the company refused to admit to the problems. Beds moved all around the room

Beds were never installed correctly. I called and they sent someone to complete installation just before the warranty was up. I didn't have enough time to evaluate. When I called they said my warranty was up. I called five or six times for a resolution, with no avail. A serviceman came twice, but by then I didn't know what to do. The beds stopped working about two years ago, but now I need the feature because I have a lung disease that I need the lifts for. Also found out I was outrageously charged. 3,200 for two double beds
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Anonymous
map-marker Philadelphia, Pennsylvania

I need to order devices for my bed

I have called more than once to see about ordering devices from craftmatic company for my King size bed and all Ive gotten is the run around Im sick of this company and I would NEVER recommend this company to anyone.
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User's recommendation: Don’t buy craftmatic products!!!