Filter by rating :
filters

Cancellation | Craftmatic

1.0
Details
No one will call me back! I've called over 50 times. I want to cancel bed for Jeannie Kennedy. I sent in cancellation notice. No one will talk to me. Please have someone call me-Amy Kennedy 504-400-1760.
View full review
Review
#1757284 Review #1757284 is a subjective opinion of poster.
Product
Craftmatic Bed
Pros
  • Generally a good product
  • Adjustable bed
Cons
  • Manager
  • Rude sales rep
  • Salesman
Reason of review
Return, Exchange or Cancellation Policy
Loss
$3
Preferred solution
Full refund
Tags
  • Heed The Reviews
  • Scamming Elderly
  • Bed Problem Unsolved
  • Customer Service A Joke
  • Craftamatic Adjustable Beds
1.7
Details
and a lifetime warranty is for the birds...1 year parts and labor...after that it's just the parts are replaced for free...we would have to hire a electrician after that . We shopped around and should've went with a Serta King split from Menard's. So sorely...
View full review
Review
#1721154 Review #1721154 is a subjective opinion of poster.
Product
Craftmatic Bed
Pros
  • Idea of the bed
  • Sales rep
Cons
  • Poor customer service
  • Did not meet advertised expectations
Reason of review
Not as described/ advertised
Loss
$3900
Preferred solution
Price reduction
Tags
  • Heed The Reviews
  • Customer Service A Joke

Given wrong information. | Craftmatic in Brooklyn, New York

1.0
Details
I have a craftamatic bed. It is not under warrantee. The control stopped working and the head and foot won't go up and down. I called craftamatic and talked to folks there. Both of them told me tough luck, can't be fixed gotta buy a new bed/mattrass for $2600. I contacted a local electrician and he fixed it for $80. Why do craftamatic folks give me wrong answers? to make an extra couple of $? that is not nice!!
View full review
1 comment
Nuchem
#1783961

I wrote this letter to customer service a few months ago with no reply. Does anyone know a working address for craftmatic? Maybe i used a non-working address?

Review
#1696595 Review #1696595 is a subjective opinion of poster.
Product
Craftmatic Bed

*** products and horrible costumer service | Craftmatic

1.0
Details
*** products and horrible costumer service - Craftmatic
*** products and horrible costumer service - Craftmatic
*** products and horrible costumer service - Craftmatic
*** products and horrible costumer service - Craftmatic
They sent someone a year ago to repair the motor the tech called in and told them the fram was bent due to malfunction motor he was told to straighten it the best he could now the bed is so bad the old man ends up on the floor before the night is up now after a dozen pics and months of getting ran around there highly trained service lady told me its because he gets out of the bed the wrong way she is such a moron to think this 73 year old wheelchair bound man could get up from any other position then flat is unbelievable
View full review
Review
#1664977 Review #1664977 is a subjective opinion of poster.
Product
Craftmatic Bed
Cons
  • Whole experience people were very rude and out and out lied
  • Will not let you talk to a manager
  • Did not meet advertised expectations
Reason of review
Warranty issue
Loss
$2200
Preferred solution
Let the company propose a solution
Tags
  • Scamming Elderly
  • Bed Problem Unsolved
  • Scaming Elderly
1.0
Details
What a bunch of RIP offs - Craftmatic
What a bunch of RIP offs - Craftmatic
What a bunch of RIP offs - Craftmatic
What a bunch of RIP offs - Craftmatic
the motor in this bed went out. when they send a technician out here to. repair it he called him and told him the frame is bent they told him to straighten it out the best he could. the remote went out at the same time cost $120 to. replace it. now the frame is bent....
View full review
Review
#1657581 Review #1657581 is a subjective opinion of poster.
Product
Craftmatic Bed
Cons
  • Zero customer service
  • Service poor
Reason of review
Warranty issue
Loss
$2200
Preferred solution
Let the company propose a solution
Tags
  • Scamming Elderly
  • Bed Problem Unsolved
  • Customer Service A Joke
  • Scaming Elderly
1.0
Details
Ordered the bed off ad on tv which seemed it would fit my needs due to a stroke. The salesman talked me into th upgraded LEGACY in order to save shipping costs. He assured me bed would not be higher then the 18 inches..said it was adjustable legs. The delivery man set...
View full review
Review
#1650188 Review #1650188 is a subjective opinion of poster.
Product
Craftmatic Bed
Reason of review
Return, Exchange or Cancellation Policy
Loss
$2782
Preferred solution
Full refund
Tags
  • Scaming Elderly

Worst customer service in the world | Craftmatic

trying to return bed for several days , return dept keeps giving me run around and never sent the form to fill out for us to fill out and send back for the return, They sure don't have any trouble taking the money for the bed but if you have to return it they cant seem to have time or the knowledge to get things done. very BAD customer service.
View full review
Review
#1633352 Review #1633352 is a subjective opinion of poster.
Product
Craftmatic Bed
Reason of review
Return, Exchange or Cancellation Policy
Loss
$3784
Preferred solution
Full refund
Tags
  • Customer Service A Joke

Fell out of bed | Craftmatic in Perryville, Missouri

do you offer side rails for your bed?
View full review
Review
#1573960 Review #1573960 is a subjective opinion of poster.
Product
Craftmatic Bed
Reason of review
fell out of bed
Preferred solution
side rails
1.3
Details

Update by user Jun 27, 2019

Update: A new base was delivered today (6/27). Being horribly sleep deprived at this point with back pain I have not experienced that bad in a long time, I took a nap. I was able to adjust the bed to a semi-comfortable spot and napped for several hours, but woke up in...

View full review
1 comment
Anonymous
#1722675

how do you get a bed refund from Ashley

Review
#1567896 Review #1567896 is a subjective opinion of poster.
Product
Craftmatic Bed
Cons
  • Service poor
  • Manager
  • Cost to return the bed forces consumer to keep the bed
Reason of review
Not as described/ advertised
Loss
$2800
Preferred solution
Full refund

Contact Craftmatic Customer Service

Website:
www.craftmatic.com
Mailing Address:
3580 Gateway Dr.
Pompano Beach, Florida 33069
United States
Phone:
(800) 245-0205
All Craftmatic Contacts

Craftmatic Reviews

  1. 52 reviews
  2. 20 reviews
  3. 9 reviews
  4. 1 review
  5. 2 reviews
Craftmatic reviews

You're giving me a heart attack with their customer service | Craftmatic

2.3
Details
I have been trying to return this bed for past my 45 days time, they won't return my calls or send me the form, but already charged my credit card the $7,000! I'm seeking a lawyer to get results
View full review
Review
#1477510 Review #1477510 is a subjective opinion of poster.
Product
Craftmatic Bed
Reason of review
Return, Exchange or Cancellation Policy