Product: Craftmatic Bed Clear all filters (37 of 37 reviews match)
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When we purchased our bed there were really no problems to speak about. However, the massage feature started to make a noise like the bed was cleared for take off. It took more than ten calls to schedule the repair. Repair is done but it only lasted two weeks. This...
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2.0
Product
Craftmatic Bed
I didn't like
  • Massage function is too loud
  • Cost to return the bed forces consumer to keep the bed
  • Lack of customer service
#1262000
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Craftmatic - Ordered this bed the 26th of March. Got the mattress only,

What the *** Called and called to find out where the frame was. All I got was a run around and still don't know nothing. They screwed me. But im going to fight.
Product
Craftmatic Bed
#1227856
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Can't get price without giving name and contact info. If a company won't give a price up front they have something to hide. High price or bad product or both.
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Anonymous
Jeanne

I agree, why can you not simply get a price? I have reviewed several sites along with all their information and know which I would consider buying, but I simply want to know t...

Product
Craftmatic Bed
#1210445
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My bed was purchased to care for circulation problem.Being able to raise the head and foot board. I will do none of the above and have not had it 2 years yet. The sales pitch was wonderful, when delivered it was not attached to a head board, but the attachments were...
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Product
Craftmatic Bed
#1147126
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The other day i fell out of bed again with matress falling on me again . I do not understand why you did not have a rail around the bed. To keep enclosed. The two beds to make the the king size adjustable bed. We got your letter about about the fix my husband was not...
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Anonymous
Ellen White 1928

People fall out of this bed because there is not the usual support around the edges of the bed as there is on a regular bed. Do not buy this bed for the elderly. They will ju...

Anonymous
Anonymous

You're obviously an idiot!

2.2
Product
Craftmatic Bed
#1104668
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I call Craftmatic Beds because after 20 years the control that raises & lowers the mattress when bad, the Customer Service person told me I was out of luck because they don't make them any more, he then ask me if I had replaced the mattress, I said yes, his response...
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Anonymous
Linda Bohr

I bought my Craftmatic in 2003. I have had the remote or the wire that goes into the remote broken. The first time, I had no trouble with them replacing the new wire. This ...

Anonymous
charitysmama

I had the same experience, except the "tech" didn't hang up on me, just tried to talk me in to buying a new bed.

Product
Craftmatic Bed
#1092804
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My Craftmatic bed has stopped working and I have been trying to call the service number for 2 weeks. It rings 2 times and then goes to a fast busy signal. The only way to request service is to fill out an online form which creates an auto reply to your email with a...
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SusanC
SusanC

Call the number and hit the option for new sales...1st time caller. You will get through everytime! Oh they will end up transferring you to a recording. So leave a message ...

1.8
Product
Craftmatic Bed
#1089542
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Called the warranty number and they said it was the remote control, they sent us a new remote and it only worked for 2 days, Called them again and they said they would have a technician call us by that Wednesday, no call came so called again was told the part had been...
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Anonymous
Jacqueline Booker

We purchased these beds in the early 2000's and, they were nothing like he salesperson said that they were. The mattress started to lean and was lopsided. The bed was very u...

2.1
Product
Craftmatic Bed
I liked
  • Adjustable bed
I didn't like
  • Not working hard to get the parts to fix
#1086621
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Craftmatic - Not good with mechanic issues

Takes several calls to get mechanic covered issues to my bed fixed. Bed under warranty. Wires broke under adjustable bed now called twice took my name and number never cslled back
1.1
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Product
Craftmatic Bed
#1075129
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Craftmatic contacted me regarding the dual bed coming apart and falling through the middle. That's what happened to my bed. It didn't break. It fell apart. So when I was contacted by the company about this issue I was thrilled, I'm getting my bed fixed. I mean, I spent...
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Anonymous
Anonymous

Hi. You said it fell apart two years ago and you are contacting them now? I reading reviews as I consider purchasing. Your review is confusing

Anonymous
Goldie OKeefe

It's been a few days since you posted. Have they contacted you or tried to make it right yet?

1.4
Product
Craftmatic Bed
I didn't like
  • Falling apart
#1064868
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