Do not buy a craftmatic bed on the internet and give them your credit card then your at there mercy. With me they used a tatic that I call bait and switch.
I ordered one mattress and got another. My wife and I both need firm which is what we ordered in memory foam firm is not what we received. When we talked to sales about getting a firm in memory foam they did not have memory foam firm but that's not what they told us. They said they had 3 different firm mattresses none of which were memory foam.
When changing the mattresses it was never told there would be a $90 charge for each mattress.
If I would give my 30 in home trial they would forgive 180.00 sounds like scam to me. I had sign a letter stating that.
Reviewer is in unhappy mood. This person stated that there is a room for improvement of very poor warrenty service. Please immediately contact the author of this review to discuss return, exchange or cancellation policy of craftmatic mattress. Craftmatic needs to issue a partial refund according to poster's claims.