Craftmatic
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Craftmatic Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Craftmatic has 1.8 star rating based on 129 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Adjustable bed, I have had trouble getting a response from craftmatic, Adjustable.
Cons: Poor customer service, Lack of customer service, Did not meet advertised expectations.Recent recommendations regarding this business are as follows: "Go somewhere else this feels like a scam", "Don't buy a craft magic bed", "Do not trust. Anything they say", "Do not buy from this company", "Do not deal with this company".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Craftmatic has 1.8 star rating based on 129 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Adjustable bed, I have had trouble getting a response from craftmatic, Adjustable.
Cons: Poor customer service, Lack of customer service, Did not meet advertised expectations.Recent recommendations regarding this business are as follows: "Go somewhere else this feels like a scam", "Don't buy a craft magic bed", "Do not trust. Anything they say", "Do not buy from this company", "Do not deal with this company".
Most users ask Craftmatic for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Craftmatic Reviews
"Bed control isn't working"
I have called and emailed many times. They are not able to help me and promise that a service representative will be in touch within 24 hours. It never...
"I can't get any information about my order 4months ago"
I ordered on Veterans Day and still havent gotten any information on when I will receive my order. I have been leaving messages requesting for a response and...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I can't get any information about my order 4months ago
- No customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Go somewhere else this feels like a scam
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Mattress
- Worst company i ever did business with
Preferred solution: Full refund
User's recommendation: Do not buy from this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Lowsy service
- Good bed
- Lowsy service
Preferred solution: Full refund
User's recommendation: Don't buy a craft magic bed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Albertville, Alabama
Refund of my deposit of my money
User's recommendation: Do not trust. Anything they say
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saukville, Wisconsin
Have not been contacted by Wells Fargo to fill out paperwork for a loan to buy the bed and when I call you to see why no one answers the phone!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saukville, Wisconsin
Have not been contacted by Wells Fargo to fill out paperwork
Need to know if craftmatic 1 can operate manually without remote control
- Best bed ever
Preferred solution: Information on operation of bed without remote controls or buy replacement remotes
No, it will not
Buena Vista, Colorado
Horrible, rude customer service
User's recommendation: Don't buy one
Chicago, Illinois
Ordered bed in September still did not get it
User's recommendation: Do not deal with this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refund
- Good mattresses
- Poor customer service
Preferred solution: Full refund
User's recommendation: Stay away from deposits
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Paid for the bed,have not gotten the bed.
- Have not received the bed
Preferred solution: Full refund
User's recommendation: Do not give this company your money!
Ogden, Utah
Resolved: Bed control isn't working
Company fixed the issue and I have been provided with apology. Instructions on how to get the controller working.
User's recommendation: Don’t know what to say. They make a good product but service is non existent.
May be it’s the bed user and not the bed.
Saint Louis, Missouri
Where is my Refund!
Independence, Missouri
Absolute worst company for customer service and for delivery
User's recommendation: Stay away from this company!
My split king bed does not work
Preferred solution: Bed to work
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
NO issues with this company! I'm just short-tempered
- An outstanding company
Preferred solution: The situation has been resolved with the company
User's recommendation: I would definitely use this company!!
About
Craftmatic Adjustable Beds brand first began marketing electric adjustable beds specifically designed for use in the worlds bedrooms in 1974. Craftmatic Adjustable Beds manufacture provides a selection of sleep systems with models costing less than any quality flat beds. Craftmatic Adjustable Beds are intended for consumers to get a good nights rest and sleep away minor aches, pains, swelling of the leg and other health problems. Over 1,100,000 Craftmatic have been sold and enjoyed in customer bedrooms around the world. Craftmatic Beds are promised to be durable, attractive, and comfortable. Craftmatic Adjustable Bed comes in 3 premium models: Craftmatic Model I, Craftmatic Model II and Craftmatic Monaco.
Craftmatic is ranked 96 out of 382 in Bed and Bath category
USA
Companies Similar to Craftmatic
Sleep Number
“I received the bed at the beginning of November 2021. First, I'm would like to explain why I purchased...“
TempurPedic
“The care instructions on the tag state Dry Clean Only. If I had known that, I would have never purchased...“
Serta
“Mattress bought 5 years ago now they are saying they dont have record in system so cannot replaced its...“
Ultramatic Canada
“All is well and happily settled! Susie, Senior Sales Consultant, with Ultramatic Canada, finally got a...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Ordered a king bed in October 2023. Paid $3700 up front.
Mattresses arrived in November. Bases never arrived. Company rep indicated company was in Chapter 11 which means no one is getting any product or money returned . Our bank went to bat for us and got our money back.
This used to be a great company that has fallen into decay.
Unfortunately any money paid in is likely non refundable. Stay away!