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My then 83 year old dad fell. He broke his shoulder, collar bone, wrist, femur head and hip. At 6'3 1/2", 260lbs, suffering from COPD and heart issues....that is a big deal. For a year and a half, my dad has slept in a lift chair. The head physical therapist told...
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58 comments
Anonymous
#1762225

The Craftmatic bed is a total gimmick. Do not buy.

Father had one when he had cancer and he found the sofa more comfortable after he bought it. Because the mattress has to bend it has low support and caused him to have much pain.

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Review
#407893 Review #407893 is a subjective opinion of poster.

Don’t buy one | Craftmatic review

Bed is terrible lightweight bendable
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Review
#1759213 Review #1759213 is a subjective opinion of poster.
Pros
  • Idea of the bed
Cons
  • Want a refund
Reason of review
Bad quality
Loss
$1000
Preferred solution
Full refund
Tags
  • Customer Service A Joke

Cancellation | Craftmatic review

1.0
Details
No one will call me back! I've called over 50 times. I want to cancel bed for Jeannie Kennedy. I sent in cancellation notice. No one will talk to me. Please have someone call me-Amy Kennedy 504-400-1760.
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Review
#1757284 Review #1757284 is a subjective opinion of poster.
Product
Craftmatic Bed
Pros
  • Generally a good product
  • Adjustable bed
Cons
  • Manager
  • Rude sales rep
  • Salesman
Reason of review
Return, Exchange or Cancellation Policy
Loss
$3
Preferred solution
Full refund
Tags
  • Heed The Reviews
  • Scamming Elderly
  • Bed Problem Unsolved
  • Customer Service A Joke
  • Craftamatic Adjustable Beds
1.7
Details
We bought a King size split (twin XL) ...when we order the bed we was told that it would be coming out of Chicago warehouse (we live in Indiana) that once the order was process that it would take til the following week to be shipped...ended up being 3 weeks later with...
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Review
#1721154 Review #1721154 is a subjective opinion of poster.
Product
Craftmatic Bed
Pros
  • Idea of the bed
  • Sales rep
Cons
  • Poor customer service
  • Did not meet advertised expectations
Reason of review
Not as described/ advertised
Loss
$3900
Preferred solution
Price reduction
Tags
  • Heed The Reviews
  • Customer Service A Joke

Be wary! Get everything in writing | Craftmatic review from Newport, Oregon

2.3
Details
Canceled bed order! Only put $260 down! While waiting for Wells Fargo to get the financing papers I decided to cancel this order! The original sales person said I should get my deposit back no problem! I didn't hear from anyone I called couldn't get anyone I talked to shipping! Shipping hadn't gotten an order! No finance particulars no order! ( Told by somebody in accounting) got an email, eventually (a week since cancel) are the delivery date from Portland Oregon! Talk to the delivery company they couldn't cancel the order but they set the delivery date in the future November 27th! Anyway, nobody will return my calls, it has been insinuated there needs to be a restocking fee! Which how can you restock something that was cancelled! I need my $260! I'm old sick and poor!
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Review
#1715302 Review #1715302 is a subjective opinion of poster.

Other beds Better Service | Craftmatic review

1.0
Details
Same as previous dissatisfied customer! BUT! I CANCELED MY ORDER EVEN BEFORE THE BED GOT ON A TRUCK! THEY WILL NOT GIVE ME BACK MY DEPOSIT! Will not get in touch with me and I want my money!
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Review
#1710922 Review #1710922 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$260
Preferred solution
Full refund
Tags
  • Customer Service A Joke

Problem with anchor on bed | Craftmatic review

The call automatically disconnected within it answering after a few rings
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1 comment
Anonymous
#1787603

So true. Every time I call, they hang up on me while pretending to transfer. HORRIBLE customer so-called service.

Review
#1709454 Review #1709454 is a subjective opinion of poster.
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
1.0
Details
The President Craftamatic Bed Company Craftamatic Internet Sales POB 668700 Pompano Beach, Florida 33066 Dear President of the Craftamatic Bed Company, First of all let me thank you for the comfortable bed that we had all these years. My wife had a number of back and...
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Review
#1698456 Review #1698456 is a subjective opinion of poster.
Pros
  • Generally a good product
Cons
  • Sales folks lied when asked how to fix broken control
Reason of review
Poor customer service
Loss
$80
Preferred solution
train your folks to be honest!
Tags
  • Craftamatic Adjustable Beds

Given wrong information. | Craftmatic review from Brooklyn, New York

1.0
Details
I have a craftamatic bed. It is not under warrantee. The control stopped working and the head and foot won't go up and down. I called craftamatic and talked to folks there. Both of them told me tough luck, can't be fixed gotta buy a new bed/mattrass for $2600. I contacted a local electrician and he fixed it for $80. Why do craftamatic folks give me wrong answers? to make an extra couple of $? that is not nice!!
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1 comment
Nuchem
#1783961

I wrote this letter to customer service a few months ago with no reply. Does anyone know a working address for craftmatic? Maybe i used a non-working address?

Review
#1696595 Review #1696595 is a subjective opinion of poster.
Product
Craftmatic Bed

Terrible rude customer service. | Craftmatic review from Tonawanda, New York

1.0
Details
To start...Salesperson yelled at me because I told him his tone was rude. When u finally get a person they will transfer you to another dept while I was still talking. Do not return calls. I Gave money to a service person that I finally got ahold of for a tech to check out bed and still have not heard from them in a week for a appointment. Took our money with no follow up. Take people’s money and do not hire enough service staff.c
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Review
#1693736 Review #1693736 is a subjective opinion of poster.
Service
Craftmatic Sales Representative
Reason of review
Poor customer service

Contact Craftmatic Customer Service

Website:
Mailing Address:
3580 Gateway Dr.
Pompano Beach, Florida 33069
United States
Phone:
(800) 245-0205
All Craftmatic Contacts

Craftmatic Products and Services Reviews

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Craftmatic Questions

*** products and horrible costumer service | Craftmatic review

1.0
Details
*** products and horrible costumer service - Craftmatic review
*** products and horrible costumer service - Craftmatic review
*** products and horrible costumer service - Craftmatic review
*** products and horrible costumer service - Craftmatic review
They sent someone a year ago to repair the motor the tech called in and told them the fram was bent due to malfunction motor he was told to straighten it the best he could now the bed is so bad the old man ends up on the floor before the night is up now after a dozen pics and months of getting ran around there highly trained service lady told me its because he gets out of the bed the wrong way she is such a moron to think this 73 year old wheelchair bound man could get up from any other position then flat is unbelievable
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Review
#1664977 Review #1664977 is a subjective opinion of poster.
Product
Craftmatic Bed
Cons
  • Will not let you talk to a manager
  • Did not meet advertised expectations
  • Not working hard to get the parts to fix
Reason of review
Warranty issue
Loss
$2200
Preferred solution
Let the company propose a solution
Tags
  • Scamming Elderly
  • Bed Problem Unsolved
  • Scaming Elderly