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They suck! Beds been in town for a week or two and they won’t/can’t deliver it. They don’t return phone calls Horrible customer service- I think I will cancel my order Also their phone system hangs up on you and it’s hard to reach a real person- only get machines! What...
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Anonymous
peter

you don't sound suited for an adult bed, cancel by all means

1.0
I liked
  • Sales rep
I didn't like
  • Zero customer service
#1383707
Reply to reviews
My husband and I bought a craftmatic bed back in 2010 here in Australia. During one of our house shifting sessions we lost one of the remotes . I tried to ring your company here in Australia to have it replaced and we have never been able to have it replaced....
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Anonymous
Scott

Bad review because YOU lost your remote? Not helpful.

1.0
#1364935
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Craftmatic - Horrible Mattress and Customer Service
I order a king size bed (2 twins connected) via phone sales with Craftmatic on 7/30/2018 and received them from the delivery company on 8/15/2018. The bed was not completely assembled properly, as in the head motors were not hooked up, but that was an easy fix and I...
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1.7
I liked
  • Idea of the bed
I didn't like
  • Personnel attitude
  • Not working hard to get the parts to fix
  • Rude sales rep
#1358244
Reply to reviews
I bought a Crafmatic bed 20 years ago (double bed). I was told the bed would last for a long time. They were right. I still have it today without ever replacing the mattresses. However, the handheld control box started malfunctioning (after 20 years). So far so good. I...
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#1355269
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My mother called them to find out information and commented at the time she got a very hard sell. Peter, who was mentioned in a previous review, tricked her into getting her credit card number and they delivered a bed without her permission. She did not order the bed....
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Anonymous
Tonya55

This is horrific. I wonder if your mother can file a police report for fraud

1.0
#1354000
Reply to reviews
On behalf of Ms. Serrano. Last year, I bought a very expensive Craftmatic bed. This bed was a real dream because the headrest was adjustable and it had a head to toe massaging feature. Two months ago, the bed died on me. It cost 3000, and I live on very fixed budget of...
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2.8
#1352250
Reply to reviews
Yesterday I called Craftmatic for information. I spoke with a salesman (Peter) who proceeds to tell me all the GREAT advantages of owning his product. I had already done my homework, but I wants to know if there was some place we could look at the bed before...
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#1346218
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So far the bed frame works although the delivery guys failed to plug everything in to the main component. The mattresses failed to puff up and are needing to be replaced. Here are the biggest gripes - we purchased towards the end of July 2018 and the delivery company...
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2.0
#1345080
Reply to reviews
I’ve got an older craftmatic bed, the cable for the remote was recently cut into. I called craftmatic parts, the salesman, Peter, started asking questions about was I the original owner, which im not. After which he told me the part was obsolete, started trying to sell...
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#1341274
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If you are elderly or ill, you are the perfect prey for this crooked company. Here is the backstory... my mom ordered a bed from Craftmatic - she passed away before the bed arrived. I immediately called to cancel the order. Then I received calls for delivery. I called...
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1.0
I didn't like
  • Will not let you talk to a manager
  • Rude and condescending on the phone
  • Lack of sympathy
#1336917
Reply to reviews