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1.0
Details
I hate to give bad reviews. However this is the worst experience that I have ever experienced in making a purchase. Plain and simple, the craftmatic salesman Drag, sold me a bed in which he knew would not meet the needs of my Aunt whom I purchased the bed for. Over a...
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1 comment
Anonymous
#1675050

For you craftmatic, I am in need of a bed due to be disabliled and would like to concider an adjustable bed. But after reading the reviews I read, I wouldn't even concider purchasing from craftmatic.

I think it is a crying same big corporations such as yourself are so only about the sale and the making the money by taking advantage of the consumers. Sound like once you have the consumers money that, that was al that really matters to you craftmatic.

I hope the consumer in the country will eventually realize that craftmatic isn't as reputable as made out to be and not buy from your company, that maybe if enough people would stick together and make big corporations such as yourself accountable,that you might start being for the consumer and not just for the making the money. I am 1 sale you lost, hopefully others will follow me.

Review
#1496120 Review #1496120 is a subjective opinion of poster.
Product
Craftmatic Legacy Bed
Reason of review
Bad quality
1.8
Details
We purchased our Craftmatic bed in Nov. 2017. In the end of November to beginning of December we were unable to get the head or foot to go all the way down. Very uncomfortable for sleeping. Finally by the 2nd week of January my husband made contact with customer...
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1 comment
Anonymous
#1672962

I've had one for three nights and I want my money back they are all a bunch of double talking dirt bags especialy Ron Korman of Pompano Fla. He acted like his phone went dead and never called me back. And thier delivery service plot,Manna, Ued were a bunch of ***

Review
#1480207 Review #1480207 is a subjective opinion of poster.
Service
Craftmatic Customer Care
Cons
  • Inability to receive service after 7 weeks
  • Zero customer service
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Deliver product or service ordered
Tags
  • Bed Problem Unsolved

You're giving me a heart attack with their customer service | Craftmatic review

2.3
Details
I have been trying to return this bed for past my 45 days time, they won't return my calls or send me the form, but already charged my credit card the $7,000! I'm seeking a lawyer to get results
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Review
#1477510 Review #1477510 is a subjective opinion of poster.
Product
Craftmatic Bed
Reason of review
Return, Exchange or Cancellation Policy

Someting under be blew apart | Craftmatic review from Marion, Indiana

I live in Marion In and I own a Craftic Matic bed. two times something under the bed blew (with a loud sound) and there was small pieces of black plastic all over the bedroom so can't use my bed. First time it was under warranty and they paid for it to be fixed. Second time it was not under warranty so they would not pay for it. I don't even know what this black thing is. I woulld like to know. The second one cost over $200.00 so my husband didn't want to do the repairs himself So now I am without a working bed. Linda Russell 1915 w James Dr Marion In 46952
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Review
#1474099 Review #1474099 is a subjective opinion of poster.
Product
Craftmatic Bed
Reason of review
Bad quality
Loss
$3
Preferred solution
Deliver product or service ordered

Whycan you not find out the prices without calling | Craftmatic review

Don't like the idea that they need you to call a salesperson to find out what the price is. That is telling me that they are going to high pressure you into buying. Note to consumers, Do not buy anything that you can not find out the price without talking to a saleperson.
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Review
#1465757 Review #1465757 is a subjective opinion of poster.
Service
Craftmatic Customer Care
Reason of review
no prices listed

Salesman for Craftmatic in El Paso, Tx

I used to sell Craftmatic beds here in El Paso. I received company training in Dallas, Tx. but I never actually saw a real Craftmatic bed. I sold many Craftmatic beds. 1 of my customers showed me how the Craftmatic bed really looked at in their home. When I realized how badly the Craftmatic beds were constructed, I really felt bad for all of my customers. They trusted me. The next day I quit selling Craftmatic beds. They are junk. Sometime later Craftmatic terminated their salesmen here in El Paso, Tx. The other salesmen realized the beds were junk, and quit soon afterward. Now Craftmatic is on TV. What junk. langhout90@yahoo.com
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Review
#1432445 Review #1432445 is a subjective opinion of poster.
Product
Craftmatic Bed
Reason of review
Bad quality

Something Fishy.. Looking for a Sucker | Craftmatic review from Pittsburgh, Pennsylvania

Don't show price of the Beds..? Got to call them first? (Why).
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Review
#1425334 Review #1425334 is a subjective opinion of poster.
Reason of review
Poor customer service
2.7
Details
1. When delivered it was not attached to a head board, but the attachments were left in a box. 2. Did not carry off the old bed as was promised. 3. Falsified information to my credit card company, when I put the White Glove installation partial dispute to them. 4....
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Review
#1420315 Review #1420315 is a subjective opinion of poster.
Service
Craftmatic Delivery Service
Pros
  • Adjustable bed
Cons
  • Personnel attitude
Reason of review
Problem with delivery
Loss
$95
Preferred solution
Price reduction
Tags
  • Scamming Elderly
1.0
Details

Update by user Jan 02, 2019

I telephoned Craftmatic, then spoke to the head of sales. He listened and apologized, was very, very, very nice and he honored the $200 off that was originally promised to me.

I do not have 50 words to write about this - I am sorry.

This is tedious. I do not have 50...

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Resolved
Review
#1411788 Review #1411788 is a subjective opinion of poster.
Service
Craftmatic Sales Representative
Cons
  • Nasty sales rep who lied
Reason of review
Pricing issue
Loss
$200
Preferred solution
Price reduction
1.0
Details
They suck! Beds been in town for a week or two and they won’t/can’t deliver it. They don’t return phone calls Horrible customer service- I think I will cancel my order Also their phone system hangs up on you and it’s hard to reach a real person- only get machines! What...
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2 comments
Anonymous
#1584502

you don't sound suited for an adult bed, cancel by all means

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Review
#1383707 Review #1383707 is a subjective opinion of poster.
Product
Craftmatic Bed
Pros
  • Sales rep
Cons
  • Zero customer service
Reason of review
Problem with delivery