I call Craftmatic Beds because after 20 years the control that raises & lowers the mattress when bad, the Customer Service person told me I was out of luck because they don't make them any more, he then ask me if I had replaced the mattress, I said yes, his response "Well that is your fault you should have bought it from us and we would have made you a deal for a new bed" and hung up on me. I went out on my own and figure out to fix the control, but with that kind of customer service support, I recommend don't buy from them, the bed is good but highly overpriced.
Review about: Craftmatic Bed.
Reason of review: Poor customer service.
Monetary Loss: $25.
Preferred solution: A Company should support the products they sell and their customer service should not be rude, impolite and insulting towards their customers who are looking for a simple solution to a minor problem.